SERVICE QUALITY PERCEPTION TOWARD ARTIFICIAL INTELLIGENCE AS PART OF CHECK-OUT SERVICE ENCOUNTER IN THE FUTURE RETAIL MARKET
Artificial intelligence (AI) is a hot topic in business and global economy. AI technology that focuses on customers has arisen in the service industry, one of which is the retail sector that being one of the service encounters from the front-end until back-end service encounters. AI technologies are...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/64533 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |