KNOWLEDGE MANAGEMENT MATURITY ASSESSMENT IN FINANCE AND IT DEPARTMENT PT MERAH BIRU

• Main Author: Novie Akay, Marlon
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/65412
• Institution: Institut Teknologi Bandung

The disruption of Covid-19 pandemic has brought Indonesia to experienced negative GDP growth for the first time since crisis in 1998. The pandemic stimulates the urgency to do things differently in the business sectors, including the FMCG business. The FMCG player both multinational and national company needs to stay competitive and profitable in the tough market situation. One of the key success factors to survive in the competition is to keep innovating. A proper Knowledge Management implementation can help the Company to enrich the talent or people competencies and skills which later can contribute to the achievement of business’ goals and innovation. PT. Merah Biru (a disguised name) is one of the FMCG company in Indonesia that has a well-known iconic brand and wider market share. As the FMCG player in the challenging market, the company needs to stay innovative and competitive in product knowledge. In managing the KM, the company utilizes the tools that being developed internally by HR team. However, there are few points noticed that can be further improved, such as the level of employee’s utilization with the KM tools, and lack of essential knowledge storage. The study is conducted to get the understanding of KM maturity level in Finance and IT division of PT. Merah Biru, and then to propose the business solution for the identified gaps. The methodology used in this study is the combination of quantitative and qualitative methods. Quantitative method is using Asian Productivity Organization (APO) assessment framework, while the Qualitative is done by interview to cross examine the quantitative result as well as to gather feedback on how to improve the KM. The study shows that KM maturity level in Finance & IT Division of PT. Merah Biru is at level 4 or Refinement level, indicating that KM has been continuously improved and evaluated. However, based on the interview result and the mapping of key success factors from the survey’s result, to increase the maturity level up to mainstream level, there are three general business solutions proposed to be followed up by management. The proposals are strengthening knowledge-based environment, improving the culture of knowledge sharing and innovation, and developing KM strategies and roadmap.