MEASURING THE PERCEPTIONS OF GOVERNMENT OFFICERS, POLITICIANS, AND THE PUBLIC TOWARDS ELECTRONIC VOTING IN INDONESIA

• Main Author: Ayunda Pratama, Rizqi
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/66684
• Institution: Institut Teknologi Bandung

PT INTI (Persero) is a state-owned enterprise where 100% of the shares are owned by the Indonesian government. Responding to industrial developments, PT INTI (Persero) has four business portfolios, namely Manufacturing & Assembly, System Integrator, Digital Service, and Manage Service. The four portfolios provide services to four business segments, the telecommunications segment, the government segment, the private segment, and the defense segment. One of the products made for the government segment is an electronic-based general election system or better known as e-voting. The adaptation of Indonesian society to technology is growing rapidly, especially after being forced to live a new normal life after the COVID-19 pandemic. One of adaptation is the implementation of e-voting in general elections. Agency for the Assessment and Application of Technology Indonesia /BPPT and PT INTI (Persero) created e-voting innovations in 2013. PT INTI (Persero) is the only company in Indonesia that can implementing e-voting. The implementation of e-voting in the Pilkades has been started since 2013, but until 2021 the implementation is still relatively small, the market share of the e-voting in the Pilkades in Indonesia is only 2.06% of the market size of 83,820 villages in Indonesia. In order to increase the market share of e-voting in Indonesia, this study is conducted to measure the perceptions of government officers, politicians, and the public as stakeholders towards evoting. This is qualitative research by conducting semi-structured interviews with 16 respondents consisting of politicians, government officers, the public, information security experts, journalists, political observers, central government officers and political dispute lawyers. The results of the interviews were then analyzed using open coding, so that 19 perceptions were obtained from the respondents, the perceptions are Fast, Trusted, Data Security, Reusable, Transparency, Efficient, Socialization, Technology, Devices, Acceptance, Effective, Resistence, Expensive, Easy, No Manipulation, Human Error, Coverage, Environmental Friendly, and Infrastructure. Then the 19 perceptions were analyzed and grouped into three groups which are Data Security, Socialization and Expensive. These groups are impacting other perceptions that determined the implementation of e-voting. The results of the research are then used to provide an overview of stakeholders' perceptions of e-voting as well as to provide input to PT INTI (Persero) in formulating a new business strategy for e-voting in order to increase market share and company profits. Further research may focus on the extending coverage of evoting to another level like Pilkada and Pilpres.