INTEGRATED DIGITAL PAYMENT SERVICE INTERACTION DESIGN
Along with technological developments, the number of digital payment services that are present in Indonesia continues to increase. It provides many digital payment service options that can be used by users. It creates new problem; the spread of money owned by users to various digital payment serv...
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Format: | Final Project |
Language: | Indonesia |
Online Access: | https://digilib.itb.ac.id/gdl/view/67485 |
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Institution: | Institut Teknologi Bandung |
Language: | Indonesia |
Summary: | Along with technological developments, the number of digital payment services that
are present in Indonesia continues to increase. It provides many digital payment service
options that can be used by users. It creates new problem; the spread of money owned
by users to various digital payment services. This final project intends to design an
application prototype that can integrate various digital payment services with
comprehensive functionality utilizing a user-centered design (UCD) methodology to
create a design that can meet the needs of digital payment service users who have more
than 1 digital payment service as the target users. The stages of UCD that are passed
include: Planning, Determining Usage Context, Determining User Needs, Designing
Solutions, and Design Evaluation. Data collection was carried out using a questionnaire
method with quantitative and qualitative questions to 120 respondents who met the
characteristics of the user's target persona. Analysis of the collected data has succeeded
in defining 13 features that are implemented in the form of low-fidelity and high-fidelity
prototypes, which are main Menu and Dashboard, Access to Digital Payment Services,
Automatic Financial Recording, Pay, QR Scanner, Inquiry Page, Transfer, Top Up,
Autop Up, Financial Dashboard, Account, Budget, and Notifications. These features
are designed and tested in three iterations or stages using the task completion rate and
single ease questions (SEQ) test methods to meet the usability goal of 'have a good
utility'; intrinsic motivation inventory (IMI) with a value/usefulness subscale to meet
user experience goal 'helpful'; and system usability scale (SUS). The highest scores
achieved by the prototype design for each test method were task completion rate =
100%; SEQ = 6.58 of 7; IMI value/usefulness = 6.5 out of 7; and SUS = 89 out of 100.
Thus, it is concluded that the prototype design that has been made has succeeded in
becoming a digital payment service application design that meets the needs of its target
users with a satisfactory rating score. |
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