DESIGN OF HUMAN SCORECARD USING THE BALANCED SCORECARD FRAMEWORK FOR HAUL TRUCK MAINTENANCE DEPARTMENT PT. KALTIM PRIMA COAL
At the end of 2013, the Balanced Scorecard implementation began and was officially launched as a Performance Management System in KPC, specifically in MOD, MSD, and HRD. However, due to the lack of an established employee performance evaluation process at the shopfloor level, Haul Truck Maintenanc...
Saved in:
| Main Author: | |
|---|---|
| Format: | Theses |
| Language: | Indonesia |
| Subjects: | |
| Online Access: | https://digilib.itb.ac.id/gdl/view/67651 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | At the end of 2013, the Balanced Scorecard implementation began and was officially launched as a
Performance Management System in KPC, specifically in MOD, MSD, and HRD. However, due to the lack
of an established employee performance evaluation process at the shopfloor level, Haul Truck Maintenance
(HTM) management still finds difficulty in determining the extent to which employees have been properly
utilized.
Based on the current condition, identification of root caused is carried out in terms of 2 aspect that has the
potential of being a contributing factor. Based on an examination of work management aspect and
manpower performance evaluation aspect, the authors reached some conclusions about the root causes of
business problems. Those are the absence of work evaluation phase in the work management cycle and
inavailability of an integrated database regarding manpower performance.
This final project aims to improve manpower evaluation process in HTM by designing the human scorecard
particularly for mechanic/electrician that built upon the Balanced Scorecard Framework. Objectives and
measures in the human scorecard design is cascaded from the existing HTM Department scorecard, with
some introduction of added measures. Research in finding the appropriate measures for the human scorecard
is supported by literature study, meetings with HTM stakeholders, and also internal company documents.
From this study, we have obtained the design of a human scorecard in HTM Department that includes
weighing of objective with the aid of online Analytic Hierarchical Process (AHP) that displayed through
dashboard with its integrated measurement database.
The established human scorecard will be used by HTM management to evaluate the performance of their
employees on the shopfloor against predetermined targets and can be used as the foundation for employee
development plans or awarding rewards/punishments. There are still a lot of space to be developed which
includes but not limited to: design of human scorecard for grade C and above, roll out for human scorecard
data controller position, even performing UI/UX design approach for visual improvement in the existing
human scorecard dashboard.
|
|---|