INCREASING ORDER FULFILLMENT OF SPARE PARTS IN WIS AND AS/RS WAREHOUSE IN PT. KINAN TEKNIKA KENDARA (PT. KTK) USING OPERATIONAL EXCELLENCE TO ENHANCE COMPETITIVE ADVANTAGE

• Main Author: Kevin Leon, Muhammad
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/68212
• Institution: Institut Teknologi Bandung

Distribution is one of the crucial processes in the whole supply chain process, Hence, PT. KTK should be able to fulfill customers’ needs and make sure they can manage both supply and demand accordingly. As one of a few companies who uses AS/RS warehouse system combined with the stacked warehouse, PT. KTK is ahead among its competitors. Despite the more sophisticated warehouse that PT. KTK uses to help operates its spare part warehousing process, it seems that PT. KTK haven’t utilized their AS/RS system well. Looking at the data, the order fulfillment rate using AS/RS is only 55.3%, which means almost 50% of orders that should be fulfilled from AS/RS. Hence, there’s a gap between the actual and the ideal condition of the order fulfillment in PT. KTK warehouse and further strategies to enhance the warehouse business process and order fulfillment are needed to improve the order fulfillment and enhance competitive advantages The final project is focused on the inventory storing process and used both generic and thematic framework to gain a better understanding from both perspective between business environment and the operational environment that currently occurred in PT. KTK. Competitor analysis, 7Ps marketing mix, and SWOT analysis are used to gain an understanding of the internal and external situation of PT. KTK and to compare PT. KTK with its competitors. On the operational sides, operational excellence is used to gain a better understanding and formulate a potential solution to improve the existing order fulfillment of PT. KTK. DMADV methodology from Six Sigma is used to gain a better understanding, measure the related metric, analyze the problem, providing a solution design, and implementing the solution in the existing warehouse process in PT.KTK. To align the operational strategy with PT. KTK business strategy, Porter’s Generic Strategy is used to gain and decide the best strategy for them. And the result, PT. KTK should focus on cost leadership by improving the effectiveness and efficiencies of their warehouse process to lower the operational cost. Lastly, after the implementation is conducted and the result is observed, the solution can improve the order fulfillment of PT. KTK warehouse by 52.5%.