PROPOSED IMPROVEMENT DESIGN OF KNOWLEDGE MANAGEMENT IMPLEMENTATION IN CUSTOMER RELATIONSHIP MANAGEMENT BASED ON PT X ORGANIZATIONAL GROWTH STAGE
PT X is a company engaged in the food and beverage industry with a partnership business model. The company's partner data shows stagnant sales in the period January–June 2022. This problem is then solved by assessing the maturity of knowledge management in customer relationship management ba...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/68477 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |