FEATURE AND SERVICE QUALITY IMPROVEMENT OF JENIUS DIGITAL BANK USING TEXT MINING METHOD
The high development of the internet and technology also impacts banking with the existence of digital banking. Jenius has problems with poor online reviews. To maintain its existence in the digital industry and maintain customer loyalty, Bank Jenius tries to take advantage of customer reviews to...
Saved in:
| Main Author: | |
|---|---|
| Format: | Theses |
| Language: | Indonesia |
| Subjects: | |
| Online Access: | https://digilib.itb.ac.id/gdl/view/68667 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |