FEATURE AND SERVICE QUALITY IMPROVEMENT OF JENIUS DIGITAL BANK USING TEXT MINING METHOD

• المؤلف الرئيسي: Ramadhan Sugiantoro, Nivan
• التنسيق: Theses
• اللغة: Indonesia
• الموضوعات: Manajemen umum
• الوصول للمادة أونلاين: https://digilib.itb.ac.id/gdl/view/68667
• المؤسسة: Institut Teknologi Bandung

The high development of the internet and technology also impacts banking with the existence of digital banking. Jenius has problems with poor online reviews. To maintain its existence in the digital industry and maintain customer loyalty, Bank Jenius tries to take advantage of customer reviews to...