PROPOSED KNOWLEDGE MANAGEMENT SYSTEM AT PT DAYA ASESMEN INDONESIA TO OVERCOME DELAYS IN ELECTRICAL ASSESSMENT PROJECTS

• Main Author: Abdillah, Rizelfi
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/68785
• Institution: Institut Teknologi Bandung

Modern electrical systems are needed to deliver electricity not just reliably, efficiently, and appropriately, but also with high quality standards. Recent technological advancements have boosted the utilization of non-linear loads in electrical systems of various sizes. The limited number of electricity assessment companies creates its own difficulties for Indonesia in improving the existing electricity infrastructure in the country. In spite of this, electricity is still seen as a disincentive factor that makes the cost of doing business in Indonesia is still expensive compared to several countries. This certainly allows PT Daya Asesmen Indonesia, as a company engaged in electrical assessment services in Indonesia, to be able to take part in improving the existing electrical infrastructure in Indonesia. The main purpose of this research is to find out the problems that exist in PT Daya Asesmen Indonesia and also to plan a knowledge management system that can help achieve the goal of PT Daya Asesmen Indonesia, which is to become a leading technical inspection company in Indonesia. This study answered 3 questions. First, what causes electrical assessment delays at PT Daya Asesmen Indonesia? Second, a knowledge management system can help with project delays. What is PT Daya Asesmen Indonesia's knowledge management system implementation? This research includes qualitative interviews, data analysis, categorization, and observations to discover problems in the firm. Knowledge management systems (People, Process, and Technology), knowledge transfer, SECI, and knowledge flow are offered to provide business solutions by comparing existing and expected firm systems to increase efficiency. The planned implementation of knowledge management takes six (6) months, with final stages of findings and system enhancements made so the company can constantly develop the system in the component of knowledge management connected to people, processes, and technology held by the company. This is done to compare the company's performance to its performance goals and help it reach its vision of being the leader in electrical assessment.