DISCOVERING IDEATIONS FOR CHATBOT THROUGH SOCIAL MEDIA MINING
Chatbot has been widely employed throughout company sizes and industries. Even though chatbot has proven to be far more efficient and quicker than human agents, it does not always give the most satisfying experience for customers since they lack personal touch. Customers are often left hanging and u...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/69810 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |