DESIGN OF QUALITY MANAGEMENT SYSTEM AT PT. LOUSERINDO MEGAH PERMAI BASED ON ISO 9001:2015
PT. Louserindo Megah Permai is a national company engaged in the manufacture, installation, maintenance, and modernization of elevators. To face competition in globalization era, PT. Louserindo Megah Permai always prioritizes customer satisfaction, by committing to always put forward the implemen...
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| Format: | Final Project |
| Language: | Indonesia |
| Subjects: | |
| Online Access: | https://digilib.itb.ac.id/gdl/view/69891 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | PT. Louserindo Megah Permai is a national company engaged in the manufacture,
installation, maintenance, and modernization of elevators. To face competition in
globalization era, PT. Louserindo Megah Permai always prioritizes customer
satisfaction, by committing to always put forward the implementation of quality
management system within the company. Currently, PT. Louserindo Megah Permai
has implemented ISO 9001: 2008 quality management system. However, by 2015,
ISO 9001 has released its newest version, ISO 9001: 2015. The differences between
ISO 9001: 2015 and its latest version are the use of the Annex SL system
management format, the addition of number of clauses, as well as the
implementation of risk-based thinking. Following the change, the company is
required to conduct a transition towards ISO 9001: 2015 within three years until
September 2018.
In order to fulfill the requirements of ISO 9001: 2015, the company needs to
identify the documents currently held under the requirements of ISO 9001: 2015 to
discover the clause requirements that have not been fulfilled by the company. Based
on the results of the adjustment of the company documents in respect to the
requirements of ISO 9001: 2015, there are 16 clauses that have not been fulfilled
by the company to be able to implement the quality management system ISO 9001:
2015. The unfulfilled clauses are clauses 4.1, 4.2, 4.3, 4.4, 5.1.1, 5.1.2, 6.1, 6.2, 6.3,
7.1.6, 8.3.3, 8.3.6, 8.5.6, 9.2, 9.3 .2, and 10.2. To be able to meet the requirements
of the clause, the company needs to add activities in regard to knowledge
management and risk management within its business process. The company also
needs to design and adjust the documents to meet the requirements of clauses in
ISO 9001: 2015. There are 11 new document design proposals and 7 proposed
adjustments of old documents to be added by the company in order to meet the
requirements of ISO 9001: 2015. |
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