AUTOMATION OF INCIDENT PRIORITIZATION IN IT SERVICE MANAGEMENT BASED ON ITIL
Along with the rapid development of IT, the application of IT-based system has become more widespread, dramatically increasing the volume of IT incidents. Unfortunately, incident management practices, especially incident prioritization, is still done manually, making it prone against human errors...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/70707 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |