KAIZEN INNOVATION IN MEAL KIT BUSINESS BASED ON ZMOT (CASE: MASAKBOX)

After the pandemic meal kit business model gained attraction in entrepreneurs' eyes. There are some meal kit businesses start after pandemic. While they are trying to fit in the market, MasakBox is diving in and trying to find the best practices to win in the meal kit business. This resear...

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Bibliographic Details
Main Author: Sianmayo Detantra, Atreiyu
Format: Theses
Language:Indonesia
Subjects:
Online Access:https://digilib.itb.ac.id/gdl/view/71127
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Institution: Institut Teknologi Bandung
Language: Indonesia
Description
Summary:After the pandemic meal kit business model gained attraction in entrepreneurs' eyes. There are some meal kit businesses start after pandemic. While they are trying to fit in the market, MasakBox is diving in and trying to find the best practices to win in the meal kit business. This research will discuss MasakBox’s journey for 6 months from April 2022 to September 2022. This research will be the basis for the company to continuously improve and innovate by gaining customer insights continuously, obtaining expert recommendations, and analysing the existing business condition internally and externally. Literature that will be used in internal analysis are Business Process Analysis, and Value Proposition Canvas. While external analysis uses several literatures such as Business Ecosystem Analysis, and Porter Five Forces. Later then, the author will discuss the updates that are implemented in the business. The final results of the thesis will show the proposed strategy that are explained and summarized in the Continuous Improvement Strategy for future business. To formulate the strategy the author uses Business Process Improvement, Moment of Truth, and Morphological Forced Connections.