DEVELOPING HEALTHCARE SERVICE QUALITY MODEL USING SERVPERF SCALE: AN APPLICATION TO THE INPATIENT DEPARTMENT AT RSIA SENTOSA
Problem: With recent investment opportunities in the hospital industry and ever-increasing numbers of private hospitals each year; there is a need for a model on healthcare service quality, applied and tested on the Indonesian market through hospitals, aiming to pin-point areas of service quality sh...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/72305 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |