PATIENT SATISFACTION ANALYSIS TOWARD RESIDENT IN THE OBSTETRICS AND GYNECOLOGY DEPARTMENT OF HASAN SADIKIN HOSPITAL USING THE THREE-FACTOR THEORY AND IMPORTANCEPERFORMANCE ANALYSIS

• Main Author: Raihanah Salim Martak, Fathimah
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/72340
• Institution: Institut Teknologi Bandung

The intensity of resident doctor meeting the patients makes it important for the institution taking control of their performance. A good measurement will help the management assess their performance over time. Some studies believed that the success of a health care institution also depends on the sa...