THE THREE-FACTOR THEORY AND IMPORTANCE PERFORMANCE ANALYSIS FOR ANALYZING PATIENT SATISFACTION TOWARDS RESIDENT SURGICAL DOCTOR IN HASAN SADIKIN HOSPITAL
Delivering quality of the service is become one of the essential issues in this competitive era. In healthcare settings, patient’s preference is based on the perceived quality of the service from the provider especially the hospital. The hospital should strive for “zero defection” by constantly crea...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/72407 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |