INCIDENT MANAGEMENT DESIGN FOR BANDUNG INSTITUTE OF TECHNOLOGY: A CASE STUDY OF THE DIRECTORATE OF INFORMATION TECHNOLOGY
In the ever-evolving digital era, the management of information technology services has become critical for organizations to maintain smooth operations and high business efficiency. ITSM encompasses a set of practices and processes designed to plan, deliver, manage, and monitor IT services that s...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/74069 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |