CAPACITY AND PERFORMANCE MANAGEMENT DESIGN AT BANDUNG INSTITUTE OF TECHNOLOGY A CASE STUDY OF THE DIRECTORATE OF INFORMATION TECHNOLOGY
The influence of information technology usage encourages organizations to enhance the quality of IT services. One of the frameworks offering the best IT service management practices is ITIL. The performance of an IT service must be ensured to align with its targets and goals, necessitating a mana...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/85138 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |