DESIGN OF SERVICE LEVEL AGREEMENT FOR SERVICE LEVEL MANAGEMENT OF BANDUNG INSTITUTE OF TECHNOLOGY: PLANNING STAGE
With the development of technology, organizations that provide technology services must begin to implement ITSM. ITSM is the practice of managing information technology services to deliver value to customers and organizations. One of the processes of ITSM is Service Level Management (SLM). Servic...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/74679 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |