SERVICE LEVEL AGREEMENT (SLA) MANAGEMENT WITH BLOCKCHAIN BASED SMART CONTRACT TO IMPROVE THE QUALITY OF IT SERVICE MANAGEMENT
Information technology service management is an organizational capability for providing information technology services to customers. The information technology service management process is important for organizations to remain competitive and provide services that match customer needs. In this...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/76868 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |