SATISFACTION OF PROLANIS PATIENT'S WITH HYPERTENSION AND/OR DIABETES MELLITUS AGAINST BOOKLET AS A ADHERENCE ENHANCING TOOL AT TWO PUSKESMAS IN BANDUNG CITY
Prolanis is a program made by BPJS Kesehatan that focuses on hypertension and diabetes mellitus. In order to achieve successful therapy for both diseases, medication adherence is needed because the disease is chronic. One of the interventions that can be done to increase adherence is education...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/76425 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | Prolanis is a program made by BPJS Kesehatan that focuses on hypertension and diabetes mellitus.
In order to achieve successful therapy for both diseases, medication adherence is needed because
the disease is chronic. One of the interventions that can be done to increase adherence is
education. Education is provided in a booklet with hope that Prolanis patients who are satisfied
with the booklet will also have high adherence. Therefore, this study was conducted to evaluate
the satisfaction level of Prolanis patients with the booklet given, determine the effect of giving the
booklet on medication adherence, and determine the correlation between satisfaction and
adherence. The study was conducted in an observational cross-sectional in January-May 2023.
Medication adherence was measured before being given the booklet then the medication
adherence and satisfaction were measured again within a period of 4-8 weeks. The MMAS-8
compliance questionnaire and the SERVQUAL-based satisfaction questionnaire were used in this
study. Bivariate analysis used the Wilcoxon test, Kruskal-Wallis test, Mann-Whitney test, and
inferential analysis used the Spearman's rank correlation test. The average satisfaction at
Puskesmas Pasundan was 92.86% with CSI of 87.02% (very satisfied) and Puskesmas Ibrahim Adjie
was 96.18% with CSI of 90.36% (very satisfied). According to respondents at both puskesmas, the
priority for booklet’s improvement is the size of the letters in the booklet. The booklet is proven to
increase Prolanis patient’s adherence at both puskesmas (p = <0.001) and is not affected by
demographic characteristics. There is a poor correlation between booklet’s satisfaction and
medication adherence at both puskesmas, with r = 0.202 at Puskesmas Pasundan and r = 0.142 for
Puskesmas Ibrahim Adjie.
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