EVALUATION AND ENHANCEMENT OF INTERACTION DESIGN FOR ACCOMMODATION TICKET BOOKING FLOW IN TIKET.COM

• Main Author: Jatiwicha Azzahra, Natasya
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/76954
• Institution: Institut Teknologi Bandung

The COVID-19 pandemic has reduced mobility between residents significantly, but this has given rise to a new trend, namely staycations. Booking this staycation is usually done by users using OTA applications, one of the most famous is tiket.com. Tiket.com itself is an application that provides various ticket booking services including lodging tickets. But for some users there are still perceived problems. Among them is the difficulty of finding lodging that suits your needs, budget, and expectations when booking. Therefore, features are designed that can help users book lodging tickets more efficiently and effectively. User Centered Design method is used to assist the development of the proposed flow and Concurrent Embedded Design method is used in retrieving data from users. In this development, existing achievements are measured using several metrics, including SEQ, SUS, number of errors, completion rate, time- based efficiency, and SUMI. Satisfactory / good results were obtained in each aspect measured using several earlier metrics.