PERANCANGAN PROSES BISNIS PENERIMAAN HINGGA PEMROSESAN PESANAN CV DIPO MULYO DENGAN DUKUNGAN SISTEM INFORMASI

• Main Author: Juan Mokse, Kevin
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/77808
• Institution: Institut Teknologi Bandung

CV Dipo Mulyo is a publishing and printing company that specializes in producing supplementary and instructional books for Early Childhood Education (PAUD). In 2022, the company faced challenges in meeting customer orders, as evidenced by the failure to achieve the target order fulfillment rate. Upon further investigation, this issue arose due to the lack of a clear workflow from order reception to processing, resulting in frequent errors in order recording and work order creation. Therefore, a standardized business process for order reception and processing needs to be designed for CV Dipo Mulyo. Additionally, this study also involves designing a prototype information system to facilitate fast and accurate record-keeping and calculations. The research begins with mapping the current business process using the CFD (cross-functional diagram) and PCF (Process Classification Framework) tools from APQC (American Productivity & Quality Center). Subsequently, the scope of information system development and system improvement objectives are determined to serve as the foundation for information system development. This is followed by identifying system requirements through observation and interviews with company stakeholders. Once the requirements are identified, the proposed business process is mapped using CFD and PCF. Then, a user interface tree is designed to illustrate the interconnected components of the information system interface. Next, data modeling is conducted which includes designing context diagram, decomposition diagram, and data flow diagrams. Finally, before proceeding with prototype design, process modeling is carried out using entity- relationship diagram. This research produces a proposed business process design and an information system prototype that integrates the customer order reception and processing processes. The design and prototype have been verified and validated according to functional requirements. It is expected that the proposed business process design and information system prototype will assist the company in improving the order fulfillment rate and executing its business processes efficiently.