PERANCANGAN PERBAIKAN PROSES BISNIS PEMBANGUNAN PERUMAHAN BERSUBSIDI PADA PT BINA GRIYA SARANA DENGAN PENDEKATAN BUSINESS PROCESS IMPROVEMENT (BPI)

• Main Author: Mulyawan, Fajar
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/77823
• Institution: Institut Teknologi Bandung

PT Bina Griya Sarana is a private company founded on August 26, 2004. This company is engaged in the real estate sector and focuses on constructing subsidized housing around Cileungsi, Bogor Regency. In the last 2 (two) years, the number of housing units sold by the company has decreased significantly. After exploring more deeply, it was found that the existing business processes of PT Bina Griya Saran could have been more effective because many redundant and manual activities hampered the housing construction process and the less detailed Standard Operating Procedures (SOP). Therefore, this research was conducted to design proposals for improving the business process for the construction of subsidized housing so that the construction of subsidized housing at PT Bina Griya Sarana becomes more effective compared to the existing process. The existing business process is mapped using the Process Classification Framework (PCF) and Cross Functional Flowchart (CFF) method. The Business Process Improvement (BPI) method is used to fix problems that occur in the existing business processes. The BPI method can improve existing business processes effectiveness, efficiency, and adaptability. The BPI method is applied to priority business processes which are determined based on 4 (four) criteria, namely impact, implementation, current state, and value, using the Analytical Hierarchical Process (AHP) and Weighted Sum Model (WSM) methods to produce 4 (four) business processes level 2 which is prioritized for improvement. The prioritized business processes are conducting a preliminary project study, archiving project documents, developing a marketing strategy, and providing services for ordering housing units. Priority business processes are evaluated using the Value Added Analysis (VAA) method, which can categorize an activity according to the type of added value generated by that activity. Based on the results of the VAA, 7 (seven) activities do not generate added value in the priority business process. Activities that do not generate added value will be streamlined to make business processes more effective and efficient. The proposed improvements obtained from this research are the implementation of several technologies to automate activities that fall into the Non- Value Added (NVA) category, such as the use of Optical Character Recognition (OCR) technology, preparation of online forms for ordering housing units. as well as error proofing techniques for calculation and writing processes. Then, the proposed business process is created using PCF based on the results of the streamlining that has been done.