INTEGRATING SERVQUAL AND QUALITY FUNCTION DEPLOYMENT FRAMEWORK FOR PRODUCT AND SERVICE DESIGN CASE STUDY: BEEHIVE CAFÃ BANDUNG
Recently, the growth of café and restaurant industry was increased in Indonesia. Thus, every café and restaurant offer unique concept and innovative product and service to customer. This condition would create the competition that higher than before, and it likely could make possibility to loss the...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/78682 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |