MATURITY ASSESSMENT OF KNOWLEDGE MANAGEMENT AT LIVESTOCK AND FISHERIES SERVICE OF SUNGAI PENUH CITY

• Main Author: Dewi Sundari, Alma
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/79783
• Institution: Institut Teknologi Bandung

The agriculture sector, which includes fisheries and livestock, has made a substantial economic contribution to the country and the region. Jambi Province, which provided 32.60% of the GRDP, is one of the provinces where the agricultural industry predominates. As one of the regional work units of the Sungai Penuh City, Jambi Province, government, the Livestock and Fisheries Service (LFS) of Sungai Penuh City exercises regional responsibility in the areas of fisheries and livestock. LFS aimed for an annual increase of more than 10 tons in livestock and fisheries production. To realize this goal, the implementation of knowledge management was deemed crucial to enhance organizational capacity in formulating policies and regulations within the livestock and fisheries sectors. Additionally, knowledge management played a pivotal role in identifying the knowledge and skills of employees, facilitating the exchange of information and experience across different fields, also monitoring and evaluating activities by providing easy access to information related to performance and previous results. It also supported technology integration by establishing a platform for sharing information, best practices, and experiences regarding technology applications in the livestock and fisheries sectors. Furthermore, the implementation of knowledge management addressed the challenge of valuable knowledge and experience loss due to employee transfers or retirement within LFS. This research employed a mixed-method approach, utilizing both quantitative and qualitative methods to assess the knowledge management practices of LFS. The APO KM Assessment Tool was used to determine the organization's KM maturity, which was found to be at the "Refinement" level with a cumulative score of 170.26. Identified areas for improvement included Technology, People, and KM Processes within the LFS. Furthermore, the research suggested that, as part of LFS's knowledge management strategy, the establishment of a formal KM policy, a well-defined governance structure, and the implementation of a professional KM function were considered essential steps. These measures were expected to enhance LFS's overall effectiveness and resilience in knowledge management.