ENHANCING CUSTOMER SATISFACTION IN DIGITAL CONTACT EXPERIENCE CENTER: AN ANALYSIS OF SERVICE QUALITY, A CASE STUDY IN PT. BANK JAYA BERSAMA
This research delves into the realm of digital customer service optimization with a focus on enhancing customer satisfaction, particularly through a comprehensive case study at PT. Bank Jaya Bersama. In the rapidly evolving digital age, the imperative for companies to adopt digital strategies...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/79944 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |