MODEL DEVELOPMENT OF COOPETITION RELATIONSHIP TOWARDS LOGISTICS SERVICE QUALITY BY CONSIDERING THE COMPANY CHARACTERISTICS OF COURIER, EXPRESS, AND PARCEL SERVICES

Amid the development of eCommerce, the role of the logistics sector cannot be ignored. Indonesia has the fastest-growing logistics sector in Southeast Asia. Unfortunately, this performance is not supported by the sector quality as indicated by the low LPI score and the competitiveness of indonesi...

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Bibliographic Details
Main Author: Devi Santika, Tiara
Format: Theses
Language:Indonesia
Online Access:https://digilib.itb.ac.id/gdl/view/80197
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Institution: Institut Teknologi Bandung
Language: Indonesia