STRATEGIC ONBOARDING PROGRAM FOR NEW HIRE EMPLOYEES OF BANK PELOPOR – THE PIONEER OF DIGITAL BANK IN INDONESIA

• Main Author: Arundina, Tika
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/80908
• Institution: Institut Teknologi Bandung

Onboarding is a critical phase for new hire employee. This is the phase where they are learning to adapt with the new organization to contribute through their role to achieve the organization’s goal. Managers play an important role to support the newcomers to perform and to meet the expectations that gave to them. This research conducted in Bank Pelopor – pioneer of digital bank in Indonesia to perceive the employee experience, the problem endured, also the support they needed during the onboarding period. This research aims to propose the onboarding program that can be implemented to Bank Pelopor to improve the new hire productivity and contribution to the organization. The research is using mix method of qualitative and quantitative. Author started this research with collecting the feedback from new hire employee using questionnaire follows with In Depth Interview with Authorized Human Resources of Bank Pelopor to understand the needs and expectation both from employee and the Management sides during the onboarding period. From this research, it is concluded that new hire employee in Bank Pelopor have a good experience during the onboarding program. However, Bank Pelopor needs to improve the onboarding process in terms of Administration, Early Career Support, also the function of Governance. Author suggested Strategic Onboarding Program to Bank Pelopor to provide the support needed by the new employees during the onboarding period. This program also to boost the new hire productivity and to contribute through their roles and responsibilities for the achievement the organization’s goals.