THE ANALYSIS OF REMOTE WORKING POLICY IMPACT ON EMPLOYEE ENGAGEMENT IN PT BANK SUNRAY

• Main Author: Alfian Syah Siregar, Mohammad
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/81186
• Institution: Institut Teknologi Bandung

Bank Sunray is a private bank that has implemented a remote working policy for several of its employees even though the COVID-19 pandemic in Indonesia is considered to be over with the aim that its employees can balance their work and personal life better and that the level of employee engagement will increase. It is known that in 2023, the employee engagement score in the Branch Banking Support department was the lowest compared to other departments, while this Branch Banking Support department is the only department that implements remote working in the Branch Banking division. This study aims to analyse the relationship of remote working policy on employee engagement, with the help of several analysis methods. The results showed that Structural Factors such as Clarity of Job Criteria and Work Independence and Relational Factors such as Interpersonal Trust and Social Isolation had a statistically significant relationship to employee engagement, while Contextual Factors such as Change in Work Location and Perceived Disruption, had no statistical influence on employee engagement. The authors recommend that the current remote working policy needs to be evaluated by adding improvements in terms of communication between employees, relationships among employees and clarity of job criteria so that employee engagement in Branch Banking Support can be improved.