USABILITY AND USER EXPERIENCE (UX) STUDY ON SELF-TICKETING MACHINES IN CINEMAS (CASE STUDY: CGV CINEMA)
The self-ticketing machines at cinemas are introduced as a solution to tackle long queues when visitors purchase tickets. However, in practice, many visitors experience difficulties operating these machines. This study aims to identify the challenges in using the interface and the user experience...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/81305 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
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