DEVELOPMENT OF CONTINUANCE INTENTION TO USE TELEMEDICINE MODEL: A COMPREHENSIVE STUDY FROM PHYSICIAN’S PERSPECTIVE

• Main Author: Dian Utami, Fadhilah
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/81968
• Institution: Institut Teknologi Bandung

Telemedicine from a physician's perspective refers to the use of communication technology in providing remote medical services to patients. A comprehensive telemedicine system that aligns with the needs of physicians will enhance the benefits provided to patients. This research aims to improve understanding of the factors that positively or negatively influence the sustainable use of telemedicine from the perspective of healthcare professionals, specifically physicians. The focus of this study is on developing a model that integrates Expectation- Confirmation Model (ECM), Self-Determination Theory (SDT), and Task- Technology Fit (TTF) to understand technology-oriented, social, and psychological needs aspects. In previous research, the hypothesized variables that influence continuance intention are satisfaction, perceived usefulness, intrinsic motivation, extrinsic motivation, and task technology fit. Intrinsic motivation is explained through intrinsic regulation to use telemedicine and intrinsic regulation to serve patients. Extrinsic motivation is explained through identified regulation and external regulation. Data collection was carried out through questionnaires from 62 physicians using telemedicines in Indonesia. The majority of respondents are the younger generation with one to four years of experience. The most widely used applications are Halodoc for Doctor and Alomedika. Data processing was carried out using the statistical method PLS-SEM to determine the interaction and significance of the relationship between the research variables. The research results show that extrinsic motivation and satisfaction factors affect continuance intention. Perceived usefulness and task technology fit affect satisfaction. Task technology fit affects perceived usefulness. However, intrinsic regulation to serve patients is not proven to build intrinsic motivation, and identified regulation is not proven to build extrinsic motivation. Task technology fit, perceived usefulness, and intrinsic motivation were not proven to influence continuance intention