EVALUATING FACTORS AFFECTING THE EFFECTIVENESS OF CUSTOMER SERVICE TRAINING PROGRAMS: A STUDY OF IOH OUTLETS IN JAKARTA
The telecommunications sector in Indonesia is growing rapidly, with increased internet adoption and intense competition. Customer service plays a critical role in the telecommunications sector, where quality interactions can significantly influence customer satisfaction and loyalty. IOH has experien...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/83102 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |