PERBAIKAN STRATEGI IMPLEMENTASI KNOWLEDGE MANAGEMENT BERDASARKAN PENILAIAN TINGKAT MATURITAS KNOWLEDGE MANAGEMENT DI PT PUPUK KUJANG

• Main Author: Melati, Syifa
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/83499
• Institution: Institut Teknologi Bandung

PT Pupuk Kujang is one of the subsidiaries of a state-owned fertilizer company in Indonesia that specializes in fertilizer production. PT Pupuk Kujang has undergone changes in several organizational aspects through the design of a roadmap and strategic human resource development initiatives, which are implemented through various programs such as In-House Training, Public Training Programs, Community of Practice (CoP), Scholarship Programs, Knowledge Management Awards, and the creation of a Knowledge Management System (KMS). However, there are several issues with the implementation of these programs, such as inflexible CoP organization, low KMS usage frequency, low knowledge-sharing awareness, and a lack of adequate evaluation mechanisms for training programs. These issues are closely related to the ineffectiveness of knowledge management (KM) implementation, thus a KM maturity assessment is required to optimize KM implementation in the company. The KM maturity assessment is conducted using the ASEAN Productivity Organization (APO) KM maturity model, evaluated with the APQC and Siemens KMMM models. To improve KM implementation maturity within the company, priority improvement indicators are determined using a Pareto diagram, considering both significantly different and not significantly different indicators. The research results show that the KM maturity level at PT Pupuk Kujang is at the refinement stage, indicating that the effectiveness of KM implementation has been continuously evaluated. It was found that PPL1 is a priority improvement indicator with significant differences, while PPL2, TCH4, TCH7, and TCH2 are priority improvement indicators without significant differences. Enhancing the maturity of these five indicators could improve overall KM maturity at PT Pupuk Kujang. Therefore, strategies for socialization, online-based CoP, and education and training have been designed to improve the maturity of these five indicators.