CRISIS MANAGEMENT STRATEGY FOR EMERGENCY RESPONSE TEAM FOR INDONESIAN DIASPORA IN MIDDLE EAST AND NORTH AFRICA (MENA)

• Main Author: Saputro, Prihandoko
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/83599
• Institution: Institut Teknologi Bandung

The Middle East and North Africa (MENA) region has unique characteristics compared to other regions in the world, such as Asia, the US and Europe, including fewer natural disasters but more conflicts that lead to wars, which can significantly impact the Indonesian diaspora communities residing in the area. Indonesian citizens need to prepare to anticipate crises that require good strategies and collaboration involving the diaspora and the Indonesian government. This research aims to explore the importance of crisis management strategies for the Emergency Response Team (ERT) of the Indonesian diaspora in MENA. This study utilizes a qualitative approach involving in-depth interviews with experts, competent individuals, or members of the Indonesian diaspora ERT in the MENA region. Both primary and secondary data will be collected and analyzed using the Soft Systems Management (SSM) analysis method. Analysis using brainstorming and PESTLE will also be conducted to assist decision-making, as well as Incident Management Systems. The research will also identify challenges faced by the Indonesian Diaspora Emergency Response Team in Qatar, the Embassy of the Republic of Indonesia in Qatar, the Indonesian Community Association in Qatar (PERMIQA), in facing crises in the MENA region and analyze effective crisis management strategies that can be used to enhance readiness and response to emergency situations. This includes analysis and case studies on the evacuation of Indonesian citizens due to crises in Yemen, Libya, and Tunisia. The results of this study which include Incident Command System concepts, strategies, and plans for addressing crisis situations, aim to enhance the understanding of crisis management for the Indonesian diaspora in the MENA region and offer practical recommendations to strengthen their Emergency Response Team capacity in handling emergencies both within MENA and in other regions. This research highlights the significance of proactive, network-based, and stakeholder engagement strategies, and provides valuable insights for policymaking and emergency response planning for the Indonesian diaspora community.