PERANCANGAN PERBAIKAN PROSES BISNIS DAN SISTEM INFORMASI MANAJEMEN PERSEDIAAN MATERIAL PADA PT X

• Main Author: Tegar Hadi Wicaksana, Filipus
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/83685
• Institution: Institut Teknologi Bandung

This research aims to design business process improvements and management information systems for material inventory at PT X, a company in the information technology and internet sector. The background of this study is based on the company's need to enhance operational efficiency and address suboptimal inventory management issues, such as limitations in recording, tracking, and managing inventory that often result in inaccurate data and improper decision-making. In this study, the DMAIC (Define, Measure, Analyze, Improve, Control) method is used to design business procedures. The design begins with the define phase using SIPOC tools. The measure phase involves observations, interviews, and literature studies to refine the mapped SIPOC. The analyze phase includes mapping current business processes, gap analysis, and analysis using ISO 9001:2015 to assess the strengths and weaknesses of the current business processes, with the SCOR Model as the basis. The control phase will be implemented after the design is executed according to the implementation plan. Meanwhile, the FAST (Framework for the Application of Systems Thinking) method is utilized to develop an effective information system through stages of defining scope, problem analysis, requirements analysis, process modeling, data modeling, and user interface design. The business process improvement results indicate the need for an additional business process actor and five areas of improvement in the business process. The information system design results in the process modeling, data modeling, and user interface design have met both functional and non-functional requirements. By using the results of this research, the implementation plan of the design will be facilitated by a comprehensive understanding of process and data relationships. The implementation of this system design is intended to enhance operational efficiency, data accuracy, and corporate decision-making. Moreover, this system is designed to help the company integrate business processes, increase transparency, and ensure compliance with international quality standards.