PERANCANGAN SISTEM MANAJEMEN MUTU UNTUK MEMENUHI PERSYARATAN ISO 9001:2015 DI PT KODASINDO TATASARANA

• Main Author: Dhiahidayah, Adilah
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/83710
• Institution: Institut Teknologi Bandung

PT Kodasindo Tatasarana is a printing company specializing in the production of RFID labels and UPC barcodes. The company currently faces an increase in customer complaints regarding discrepancies in product color, specifications, and delivery times. Additionally, there is a growing expectation for the company to achieve ISO 9001:2015 certification. Recognizing the importance of maintaining sustainable service quality, PT Kodasindo Tatasarana plans to implement a standardized quality management system to address these issues and fulfill the company’s vision. Therefore, research related to the design of the quality management system was conducted, aiming to provide guidelines for designing a quality management system for PT Kodasindo Tatasarana in the process of ISO 9001:2015 certification. The research was conducted through a gap analysis to identify the fulfillment of requirements in the current quality management system and designed using the process approach method. The identification of ISO 9001:2015 requirements was performed by collecting data through a review of the company’s current quality documents, including stages of company profile identification, process identification and mapping, and determination of proposals to meet the ISO 9001:2015 requirements. The design phase involved understanding the organizational context, determining and mapping processes, designing quality documents, and planning the quality management system. The findings reveal that PT Kodasindo Tatasarana currently has eighteen main processes, four supporting processes, and one management process. Based on this mapping, PT Kodasindo Tatasarana does not yet meet all the requirements of ISO 9001:2015. Areas requiring improvement were identified, with 42 clauses not yet fulfilled and 21 clauses already compliant. Consequently, a quality management system was designed consisting of nine processes, ten activities, eighteen procedures, twelve forms, and eight supporting documents for the ISO 9001:2015 quality management system.