A CASE STUDY OF SUPPLIER DEPENDENCIES FOR PT. LAKTO MURNI INDUSTRI AS MILK POWDER MANUFACTURER IN INDONESIA

• Main Author: Azarine, Raissa
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/83953
• Institution: Institut Teknologi Bandung

This study examines at the challenge of sustaining product quality with a limited supplier pool. PT. Lakto Murni Industri fosters long-term partnerships with current suppliers to ensure that their products meet constant quality requirements. This dedication to existing relationships provides a significant benefit in maintaining quality control. However, this technique may result in an unforeseen consequence: reliance on a single source for crucial raw materials. This overreliance on a single supplier exposes a weakness in PT. Lakto Murni Industri's supply chain. To solve this issue, a balanced scorecard (BSC) framework for supplier evaluation at PT. Lakto Murni Industri was established. The BSC approach evaluates suppliers on a variety of dimensions, including financial measurements, customer service, internal business process, and learning and growth. Analyzing the results indicated areas for improvement in the existing supplier network. This study shows that the BSC framework can be a useful tool for PT. Lakto Murni Industri to maximize supplier selection even with a small pool. By identifying vulnerabilities and developing collaboration with existing partners, PT. Lakto Murni Industri may create a more efficient and resilient supply chain that prioritizes quality without compromising long-term supplier relationships.