PERANCANGAN PROSEDUR MANAJEMEN PERUBAHAN UNTUK IMPLEMENTASI SISTEM INFORMASI PADA TINGKAT PROGRAM STUDI DI INSTITUT TEKNOLOGI BANDUNG

• Main Author: Silvanus, Clarice
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/84287
• Institution: Institut Teknologi Bandung

Industrial Engineering and Engineering Management are two bachelor's degree programs at Bandung Institute of Technology that develop information systems independently to support academic activities. One of the information systems used by the program is the Practical Work Information System that underwent a major upgrade with unstructured system transition. This led to dissatisfaction among students due to insufficient relevant information and guidance. Therefore, a change management plan is needed to help ensure a smooth transition. The change management plan is structured in the form of Standard Operating Procedure (SOP) so that it can be implemented across all information systems of IT and EM study program. In this study, the change management plan is implemented for the Assessment System, which is currently under development. Assessment System is an information system designed to assist in assessing student learning outcomes. The development of the change management SOP is carried out by identifying the business processes or activities of change management by integrating Prosci 3-Phase, SRC, and ACMP models. Subsequently, stakeholders are identified, and the business processes are mapped using BPMN diagram. Then, a draft SOP is created with procedures depicted using CFD. The draft SOP is validated and applied to Assessment System as a pilot study. The identified change management activities consist of 3 phases, 10 processes, and 21 activities. The proposed draft SOP on change management includes 11 stages for the preparation phase, 5 stages for the implementation phase, and 5 stages for the reinforcement phase. The implementation of the draft on the Assessment System resulted in a limited sample of change management execution documentation, along with revisions to the draft SOP.