EVALUATION OF CONFIGURATION MANAGEMENT PROCESS CAPABILITY USING COBIT 2019: A CASE STUDY OF STATE-OWNED ENTERPRISE PT X
Information technology has become a key factor in the success of companies in achieving their business objectives. As business complexity increases, the demand for digital solutions and technology transformation has become more urgent. This has driven organizations across various sectors, includi...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/86185 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | Information technology has become a key factor in the success of companies in
achieving their business objectives. As business complexity increases, the demand
for digital solutions and technology transformation has become more urgent. This
has driven organizations across various sectors, including the public sector, to
undertake transformation efforts. To support this transformation, the government has
established strategic directions through Regulation Number PER-2/MBU/03/2023
concerning Guidelines for Governance and Activities of Significant State-Owned
Enterprises. This regulation requires SOEs to implement effective IT governance,
with performance measurement being one key aspect. Therefore, this research aims
to evaluate the capability of an IT governance process at PT X, a state-owned
enterprise in Indonesia. The study utilizes the COBIT 2019 framework to align with
the Ministry of SOE’s directives through Circular Letter Number
S122/MBU/DSI/05/2021, which recommends that every SOE assess its IT maturity
using COBIT 5 or latest version. The process domain evaluated is BAI10 Managed
Configuration. The findings reveal that the capability level of the configuration
management process at PT X is currently at level 1. The study also provides
improvement recommendations for PT X to enhance the capability level of the
configuration management process to level 4. Evaluation of the proposed
recommendations shows that they meet PT X’s expectations and align with COBIT
guidelines. |
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