EVALUATION OF SCHOOL TRANSPORT SERVICES BASED ON USER MOBILITY NEEDS (CASE STUDY OF SCHOOL BUS IN EAST JAKARTA)

• Main Author: Qamilla, Nadia
• Format: Theses
• Language: Indonesia
• Subjects: Transportasi ; transportasi darat
• Online Access: https://digilib.itb.ac.id/gdl/view/86501
• Institution: Institut Teknologi Bandung

The presence of school transport services facilitates transportation and serves as an alternative mode of commuting for students, particularly those who have achieved mobility independence. School transport requires comprehensive planning to address the complexity of travel, which includes varying school start and end times, uncertainty in the number of passengers, the necessary safety and security levels for students, and the residential locations of students to be served. Given this complexity, a comprehensive evaluation of existing school bus services is essential to determine appropriate strategies for optimizing service for users. School transport services are commonly implemented in urban areas worldwide, including cities in Indonesia. One notable example is the province of DKI Jakarta, where school bus services began operating in 2007. The operation of school buses in Jakarta is driven by the need to provide safe, secure, and adequate transportation facilities that are affordable or free for students. As the largest administrative city with the highest population and the most schools in DKI Jakarta, East Jakarta is a strategic area for this study. In accordance with the government's vision for school transport services to serve all students within the province, an evaluation of school bus services in East Jakarta was conducted to determine the extent to which these services meet the mobility needs of students in the area. The evaluation covered service coverage using spatial analysis, the gap between supply and demand, and route performance through operational route analysis (headway) and Data Envelopment Analysis (DEA) to determine route effectiveness. The evaluation results formed the basis for developing service optimization strategies, guided by the importance of service criteria obtained using the Analytical Hierarchy Process (AHP) method towards seven experts in public transport as respondents. The findings indicate that service availability is the primary priority for optimizing school bus services, followed by punctuality, connectivity, and convenience. The recommendations were then organized into priority levels based on the weighted importance from the evaluation results. Consecutively, these include expanding service coverage in the current unserved /low covered zones, increasing the number of fleets, integrating different modes of transport, and improving pedestrian infrastructure.