ENHANCING PERFORMANCE MANAGEMENT SYSTEM THROUGH GAMIFICATION: A COMPREHENSIVE REVIEW AND IMPROVEMENT

• Main Author: Puri Nugroho, Bangkit
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/86676
• Institution: Institut Teknologi Bandung

In today's dynamic business environment, managing and maximizing employee performance is crucial for organizational success. Traditional Performance Management Systems (PMS) often face criticism for being rigid and demotivating. Gamification, the use of game design elements in non-game contexts, has emerged as an innovative approach to enhance PMSs by engaging and motivating employees. PT XTA's PMS faces challenges such as a lack of transparency, motivation, and engagement. Employees seek clarity on how performance assessments impact their career progression and remuneration. The current PMS lacks stimulating elements, leading to decreased motivation and participation. This research aims to review and improve the existing PMS at PT XTA by integrating gamification. Data was collected through interviews and observations with employees across different departments, providing firsthand insights into the PMS. Internal company documents were analyzed to understand the system's structure and processes. A literature review was conducted to gather best practices from existing studies on performance management and gamification. The data was analyzed using qualitative techniques, including content analysis for interviews and interpretative observation for observations. The research concludes that while PT XTA's PMS has advantages like facilitating SMART goal setting and multi-source feedback, it faces significant challenges such as a lack of transparency and overly ambitious goals leading to employee stress. Gamification can address these challenges by enhancing transparency, motivation, engagement, and continuous learning. Recommendations for incorporating gamification into the PMS are proposed based on the findings.