PERANCANGAN ATRIBUT JASA TRAVEL JACKAL HOLIDAYS
Public transportation plays a crucial role in the mobility of Indonesian society, including travel services like Jackal Holidays, which faces challenges in enhancing customer satisfaction. This study aims to evaluate service attributes using service blueprint, the Kano model, SERVQUAL, and the IP...
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| Main Author: | |
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/87490 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |