PROPOSED A PERFORMANCE MANAGEMENT SYSTEM USING KBPMS FRAMEWORK IN THE SUPPLY CHAIN OF OFI-COCOA
OFI-Cocoa - a prominent cocoa producer specializing in cocoa powder, liquor, and butter – faces challenges in its supply chain inefficiencies. Despite its established market presence, OFI-Cocoa experiences challenges in procurement, production, inventory management, and logistics. These inefficie...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/87680 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | OFI-Cocoa - a prominent cocoa producer specializing in cocoa powder, liquor, and
butter – faces challenges in its supply chain inefficiencies. Despite its established
market presence, OFI-Cocoa experiences challenges in procurement, production,
inventory management, and logistics. These inefficiencies are attributed to the
absence of a structured performance management system, which hinders the
company’s ability to align operational activities with strategic objectives and
optimize resource utilization. This research aims to address these issues by applying
the Knowledge-Based Performance Management System (KBPMS) framework,
which offers a comprehensive approach to identifying, measuring, and improving
operational performance.
The research is divided into several stages: (1) Foundation, (2) Basic Information,
(3) Design Process, (4) Implementation Process, and (5) Refreshment. Primary data
was collected through interviews with key stakeholders. Secondary data was
gathered from internal company records and external literature.
the study proposes a tailored KBPMS framework for OFI-Cocoa. Seventeen Key
Performance Indicators (KPIs) were developed to monitor supply chain activities,
categorized into three groups: (1) Business Results; (2) Internal Processes; and (3)
Resource Capability. These KPIs enable comprehensive performance monitoring
and align operational activities with the company’s strategic goals. The results of
this study highlight that a structured performance management system helps to
enhance operational efficiency, reduce costs, and support sustainable business
growth. By adopting the KBPMS framework, OFI-Cocoa can address its supply
chain inefficiencies, improve decision-making processes, and strengthen its
competitive position in the global cocoa industry
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