PROPOSED A PERFORMANCE MANAGEMENT SYSTEM USING KBPMS FRAMEWORK IN THE SUPPLY CHAIN OF OFI-COCOA

• Main Author: Karisma, Milla
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/87680
• Institution: Institut Teknologi Bandung

OFI-Cocoa - a prominent cocoa producer specializing in cocoa powder, liquor, and butter – faces challenges in its supply chain inefficiencies. Despite its established market presence, OFI-Cocoa experiences challenges in procurement, production, inventory management, and logistics. These inefficiencies are attributed to the absence of a structured performance management system, which hinders the company’s ability to align operational activities with strategic objectives and optimize resource utilization. This research aims to address these issues by applying the Knowledge-Based Performance Management System (KBPMS) framework, which offers a comprehensive approach to identifying, measuring, and improving operational performance. The research is divided into several stages: (1) Foundation, (2) Basic Information, (3) Design Process, (4) Implementation Process, and (5) Refreshment. Primary data was collected through interviews with key stakeholders. Secondary data was gathered from internal company records and external literature. the study proposes a tailored KBPMS framework for OFI-Cocoa. Seventeen Key Performance Indicators (KPIs) were developed to monitor supply chain activities, categorized into three groups: (1) Business Results; (2) Internal Processes; and (3) Resource Capability. These KPIs enable comprehensive performance monitoring and align operational activities with the company’s strategic goals. The results of this study highlight that a structured performance management system helps to enhance operational efficiency, reduce costs, and support sustainable business growth. By adopting the KBPMS framework, OFI-Cocoa can address its supply chain inefficiencies, improve decision-making processes, and strengthen its competitive position in the global cocoa industry