Patient’s expectation on communication performances community of Dental Health Services providers located in urban and rural area
Background: The quality of dentist’s communication skills is considered as one of important aspects on the quality of dental health services assessment. During the initial interview conducted at Ketabang, Dupak, and Kepadangan community dental health services at Surabaya and Sidoarjo, Indonesia, i...
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| Main Authors: | , |
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| Format: | Article PeerReviewed |
| Language: | English English English |
| Published: |
2013
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| Subjects: | |
| Online Access: | https://repository.unair.ac.id/123159/1/33.pdf https://repository.unair.ac.id/123159/2/33.pdf https://repository.unair.ac.id/123159/3/33.pdf https://repository.unair.ac.id/123159/ |
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| Institution: | Universitas Airlangga |
| Language: | English English English |
| Summary: | Background: The quality of dentist’s communication skills is considered as one of important aspects on the quality of
dental health services assessment. During the initial interview conducted at Ketabang, Dupak, and Kepadangan community
dental health services at Surabaya and Sidoarjo, Indonesia, it appeared that eighty percent of initial respondents were not
satisfied with the communication aspect. Community Dental Health Services (CDHS) need to assess the communication
performances based on community characteristics in effort to promote the quality and effectiveness of the dental
health services. Purpose: The objective of this study was to analyze patient’s expectation values priorities on dentists’
communication performances in CDHS that located in urban and rural area. Methods: The study was conducted in
Ketabang Surabaya, Dupak Surabaya and Kepadangan Sidoarjo CDHSs. The participants were 400 patients above 18 years
old. Participants were assessed their expectation value using the communication performances of dental health services
questionnaire. results: Patients in urban CDHS appeared that there were two priority aspects which had high values,
namely the clarity of instructions and the dentist’s ability of active listening to the patient, while patients in rural CDHS
revealed that the clarity of instructions and dentist-patient relationship were the aspects with high values. Conclusion:
Patients in CDHS that located in rural area expect more dentist-patient interpersonal relationship performance than
patients in CDHS located in urban area. This finding becomes a valuable information for CDHS to develop communication
strategies based on community characteristics |
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