Patient’s expectation on communication performances community of Dental Health Services providers located in urban and rural area

• Main Authors: Taufan Bramantoro, -, Ninuk Hariyani, -
• Format: Article PeerReviewed
• Language: English; English; English
• Published: 2013
• Subjects: RK Dentistry
• Online Access: https://repository.unair.ac.id/123159/1/33.pdf; https://repository.unair.ac.id/123159/2/33.pdf; https://repository.unair.ac.id/123159/3/33.pdf; https://repository.unair.ac.id/123159/
• Institution: Universitas Airlangga

Background: The quality of dentist’s communication skills is considered as one of important aspects on the quality of dental health services assessment. During the initial interview conducted at Ketabang, Dupak, and Kepadangan community dental health services at Surabaya and Sidoarjo, Indonesia, it appeared that eighty percent of initial respondents were not satisfied with the communication aspect. Community Dental Health Services (CDHS) need to assess the communication performances based on community characteristics in effort to promote the quality and effectiveness of the dental health services. Purpose: The objective of this study was to analyze patient’s expectation values priorities on dentists’ communication performances in CDHS that located in urban and rural area. Methods: The study was conducted in Ketabang Surabaya, Dupak Surabaya and Kepadangan Sidoarjo CDHSs. The participants were 400 patients above 18 years old. Participants were assessed their expectation value using the communication performances of dental health services questionnaire. results: Patients in urban CDHS appeared that there were two priority aspects which had high values, namely the clarity of instructions and the dentist’s ability of active listening to the patient, while patients in rural CDHS revealed that the clarity of instructions and dentist-patient relationship were the aspects with high values. Conclusion: Patients in CDHS that located in rural area expect more dentist-patient interpersonal relationship performance than patients in CDHS located in urban area. This finding becomes a valuable information for CDHS to develop communication strategies based on community characteristics