Nurses’ Therapeutic Communication and Its Effect on Hospitalized Patients’ Satisfaction

• Main Authors: Farah Yasmine Ainun Nisa, -, Ratna Dwi Wulandari, -, TATIN WAHYANTO, 101517087303
• Format: Article PeerReviewed
• Language: English; English; English
• Published: STIKes Aisyah Pringsewu Lampung 2022
• Subjects: R Medicine
• Online Access: https://repository.unair.ac.id/125426/3/Artikel_Nurses%E2%80%99%20Therapeutic%20Communication%20and%20Its%20Effect%20on%20Hospitalized%20Patients%E2%80%99%20Satisfaction.pdf; https://repository.unair.ac.id/125426/2/Turnitin_Nurses%E2%80%99%20Therapeutic%20Communication%20and%20Its%20Effect%20on%20Hospitalized%20Patients%E2%80%99%20Satisfaction.pdf; https://repository.unair.ac.id/125426/1/Validasi%20dan%20Penilaian_46_Nurses%E2%80%99%20Therapeutic%20Communication%20and%20Its%20Effect%20on%20Hospitalized%20Patients%E2%80%99%20Satisfaction.pdf; https://repository.unair.ac.id/125426/; https://aisyah.journalpress.id/index.php/jika/index
• Institution: Universitas Airlangga

Patient satisfaction is one of the hospital indicators used to measure hospital quality. However, the result of patient satisfaction measurement in the inpatients' rooms showed that the level of patient satisfaction was below target. Therefore, it's crucial to carry out a series of therapeutic communication processes as an effort to improve patient satisfaction. This study sought to determine the effect of nurses' therapeutic communication on patient satisfaction in the inpatients' rooms. This was an analytical study with a cross-sectional design conducted from May to June 2022 at Muji Rahayu Hospital, with 70 respondents obtained using systematic random sampling technique. Primary data was gathered from questionnaires that had been distributed to respondents earlier. SPSS was used to analyze data with the Spearman test used. This study revealed that as many as 48,6% of nurses carried out therapeutic communication well. This study also showed that the orientation phase (p=0.000) and work phase (p=0.000) affected patient satisfaction, while the termination phase had no effect (p=0.081). Collectively, there was a significant effect between therapeutic communication on patient satisfaction (p=0.000).