CUSTOMER SATISFACTION INDEX (CSI) BERDASARKAN ANALISIS BRAND EQUITY SEBAGAI UPAYA PENINGKATAN JUMLAH PASIEN RAWAT INAP DI RUMAH SAKIT MUJI RAHAYU SURABAYA
The purpose of this research was to arrange the effort of enhancing the amount of in-patient in Muji Rahayu Surabaya hospital based brand equity analysis and Customer Satisfaction Index (CSI). This study was an observational research with cross sectional arrangement which was done in February-June 2...
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| Format: | Theses and Dissertations NonPeerReviewed |
| Language: | Indonesian Indonesian Indonesian |
| Published: |
2016
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| Subjects: | |
| Online Access: | http://repository.unair.ac.id/45542/1/ABSTRAK.pdf http://repository.unair.ac.id/45542/13/TKA.39-16%20Nur%20c%20ISI.pdf http://repository.unair.ac.id/45542/14/TKA.39-16%20Nur%20c%20LAMPIRAN.pdf http://repository.unair.ac.id/45542/ http://lib.unair.ac.id |
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| Institution: | Universitas Airlangga |
| Language: | Indonesian Indonesian Indonesian |